November 1, 2010 1 Comment
Organizations see the benefits of cloud computing, however many are simply mortified at the prospect of re-engineering their operations to fit into existing cloud service technology or architectures. So how can we make the first step?
We (at Pacific-Tier Communications) have conducted 103 surveys over the past few months in the US, Canada, Indonesia, and Moldova on the topic of cloud computing. The surveys targeted both IT managers in commercial companies, as well as within government organizations.
The survey results were really no different than most – IT managers in general find cloud computing and virtualization an exciting technology and service development, but they are reluctant to jump into cloud for a variety of reas0ns, including:
- Organization is not ready (including internal politics)
- No specific budget
- Applications not prepared for migration to cloud
- and lots of other reasons
The list and reasoning for not going into cloud will continue until organizations get to the point they cannot avoid the topic, probably around the time of a major technology refresh.
Disaster Recovery is Different
The surveys also indi9cated another consistent trend – most organizations still have no formal disasters recovery plan. This is particularly common within government agencies, including those state and local governments surveyed in the United States.
IT managers in many government agencies had critical data stored on laptop computers, desktops, or in most cases their organization operating data in a server closet with either no backup, or onsite backup to a tape system with no offsite storage.
In addition, the central or controlling government/commercial IT organization had either no specific policy for backing up data, or in a worst case had no means of backing up data (central or common storage system) available to individual branch or agency users.
When asked if cloud storage, or even dedicated storage became available with reasonable technical ease, and affordable cost, the IT managers agreed, most enthusiastically, that they would support development of automated backup and individual workstation backup to prevent data loss and reinforce availability of applications.
Private or Public – Does it Make a Difference?
While most IT managers are still worshiping at the shrine of IT Infrastructure Control, there are cracks appearing in the “Great Walls of IT Infrastructure.” With dwindling IT budgets, and explosive user and organization IT utility demand, IT managers are slowly realizing the good old days of control are nearly gone.
And to add additional tarnish to pride, the IT managers are also being faced with the probability at least some of their infrastructure will find its way into public cloud services, completely out of their domain.
On the other hand, it is becoming more and more difficult to justify building internal infrastructure when the quality, security, and utility of public services often exceeds that which can be built internally. Of course there are exceptions to every rule, which in our discussion includes requirements for additional security for government sensitive or classified information.
That information could include military, citizen identification data, or other similar information that while securable through encryption and partition management, politically(particularly in cases where the data could possible leave the borders of a country) may not be possible to extend beyond the walls of an internal data center.
For most other information, it is quickly becoming a simple exercise in financial planning to determine whether or not a public storage service or internal storage service makes more sense.
The Intent is Disaster Recovery and Data Backup
Getting back to the point, with nearly all countries, and in particular central government properties, being on or near high capacity telecom carriers and networks, and the cost of bandwidth plummeting, the excuses for not using network-based off-site backups of individual and organization data are becoming rare.
In our surveys and interviews it was clear IT managers fully understood the issue, need, and risk of failure relative to disaster recovery and backup.
Cloud storage, when explained and understood, would help solve the problem. As a first step, and assuming a successful first step, pushing disaster recovery (at least on the level of backups) into cloud storage may be an important move ahead into a longer term move to cloud services.
All managers understood the potential benefits of virtual desktops, SaaS applications, and use of high performance virtualized infrastructure. They did not always like it, but they understood within the next refresh generation of hardware and software technology, cloud computing would have an impact on their organization’s future.
But in the short term, disaster recovery and systems backup into cloud storage is the least traumatic first step ahead.
How about your organization?